Casa De Las Artes Member Of Melia Collection - Madrid

I had an amazing stay! The breakfast was really good with fresh pastries, and the fitness room was one of the best I've seen in a hotel. my room was a bit small, yet it had everything I needed.

I stayed here for 2 nights, the hotel was high-class, with good and incredible location near the subway station as well as Madrid in 2020. The breakfast was extensive and plentiful and well presented with even churros, ham, chocolate. The vibe here was quiet.

The staff were very rude, didn't expect that coming.

Its breakfast was extensive, we liked the location too.

We asked for premier king room and it was beautifully maintained and well-appointed with a lovely bathroom.

The hotel staff went above and beyond, surprising us with a personalized welcome and thoughtful amenities. The location near top attractions in Madrid added to our experience, making exploration convenient.

Breakfast

Room Location

Clean and wonderful place, really kind stuff. Tasty breakfasts, with beverages, ham. Great location not far from restaurants & shops, Grocery Store and metro station and railway station in a lovely area...

Charming Stay with Unique Details!

The attention to detail in decor stood out. Staff provided personalized recommendations for local art galleries. Don't miss the breakfast-fresh pastries made every morning special. A great choice for art lovers!

Everything is perfect! I've come for the second time for work. Alejandro's attention at the reception is one of the best in the hotel, which welcomes you with great sweetness and sympathy even though it's 1.00 am. I was already in this hotel almost a year ago and I was the same receptionist. It was his sympathy that made me remember him. The room 303 is outside, wide and very comfortable, with a big bed, wide bathroom and you have an iron. The breakfast is very complete and of quality. Possibility of late check out until 16 h without extra charge! There are rooms for very comfortable business meetings and you can order a menu by booking in the meeting. The snack we were given in the La Petite room was very good. A 10! I will repeat soon.

The only thing is that I would prefer a shower tray because the tub is tall and somewhat dangerous because you can slip but it has a handle so you can hold on and get in and out more safely.

The treatment of the reception staff.

Being a four-star hotel, quality and price tag leaves a lot to be desired. rooms were old, renovated but not luxurious. noisy the corridor in the opening and closing of the doors of other rooms rumbled the door. Curiously, in the mirror of the wardrobe there was a welcome phrase written with marker {I guess from the previous traveller} a detail that I sincerely did not like for a 4* hotel. staff was super nice and attention was fantastic. anecdotally the breakfast room manager caught the attention of both my little boy and me, struggling with the customers to push the wrong buttons on the coffee machine and whether they had more or less food on the table. I noticed that he was going for detective. I checked the customers to see if they had a bag or backpack and if they made themselves a little snack or took a piece of fruit and put it away. We personally filled our water bottles with the consent of a waitress and she came to call my attention without knowing that her partner had given me permission. To top off our stay, on Sunday morning we were woken up by the knocks coming from the next room and when we went out into the corridor to call attention, our surprise was to see that the noises were made by the cleaning staff, arranging the room. great awakening for a 4* hotel.

The location is excellent, right in the center and close to all the art galleries. The breakfast was delicious and served in a fine setting. My room was super clean and came well-equipped with a perfect shower.

can recommend

Very friendly staff. and very clean. The family room spacious enough We stayed 5 nights with our children 7 and 9. Very close to everything: Museums, metro, plazas and Atocha station. Also there is close to panaderias and cafes for breakfast.

We would prefer to have a bit of natural light from our windows but I guess all the family rooms are at the back of the hotels.

Location, spaciousness of the premium room, details in the room of the free water and exquisite chocolates as a gift, very good breakfast, above all the friendliness of the staff. One of the best check-ins I have ever received!! performed by Alejandro at the reception when I arrived. nice, without leaving any information! I'm used to travel very often and I noticed the difference. Thank you Alejandro. There should be many Alejandros in the hotels, with your sympathy and good work. Victor, responsible for the breakfast, was the other worker who treated us with great professionalism and kindness. Thank you both for making our stay so much more pleasant.

bed is a little hard and pillows are too high and hard. water would get hot or cold without moving it. At breakfast there were no free tables on Saturday. bit of a fuss to be able to sit down. hotel was full.

Casa de las artes was great with its fine decor and really good staff who went out of their way to. The breakfast selection was fantastic and the location is perfect for exploring the city.

air conditioning didn't work properly.

nice old hotel, not luxury, not cheap, not too far from anywhere

no wifi; for a hotel that caters to business groups it's not really up to standard.

Within easy reach of restaurants, bars and tourist attractions

Safe in bedroom not working although we were advised that all safes were being replaced. Hotel bar was very rarely staffed.